Model level of service agreement between a local authority and a parish council or neighbourhood forum for the development of a neighbourhood development plan CcTV systems properly funded and managed by local authorities are an essential tool to prevent and detect crime and public safety. Robust service level agreements can help to take steps that enable local authorities to effectively demonstrate the value of this video surveillance. Hello Tony, I read your initiative with interest. Although I am an Australian, most people in the industry would know my name as the author of a series of technical books on CCTV that are used around the world. I am also a member of the IEC TC-79 12 Working Group (WG12), which has worked on the development of modern VSS IP standards, known as 62676. I think the UK uses the same standards, reflected in the BS EN 62676 documents. I am not a legal person and I cannot comment on its local and governmental laws with respect to cameras, but I am sure that somewhere in such a document you will look at the quality of the image of the cameras. So I wanted to make a technical proposal so that in this case you would reconsider the pixel density metrics mentioned in standard 62676-4. The members of the Australian Commission (of which I belong) discovered an error and, as such, we presented a document to the CIS working group last year on the corrigendum on the revision of 62676-4. This is a significant error that, if ignored, can contribute to the acceptance of image quality below the standard requirement. As a result, many faces captured with such pixel density details will be unreadable or will no longer be recognizable if necessary. I am not sure when such corrections will be accepted by CIS TC-79, but as you launch a new initiative for the treatment of cameras, I thought it was important that I raise the flag on such possible changes before finishing your own documents.
Your UK representative at CEI TC-79 WG12 should be able to help you if you need more details, but I am also available for additional advice and advice if necessary. Australia`s friendly greetings videosurveillance.blog.gov.uk/2019/12/20/developing-service-level-agreements/ These areas include: objective and legitimacy, legal considerations, governance, information exchange, communication, training, types of follow-up (on and undercover), finance, feedback, future technology and evaluation/review. The list is not exhaustive and some areas may not be used in an agreement. It is about developing a better partnership that will help local authorities and police forces work more effectively in our tasks. It is extremely important that there are adequate, robust and effective agreements. Although I am aware that the “One Size fits all” approach is probably not the right approach. What is good for one community and the police may not be fair to another. What we are not doing is developing a model that is simply being filled by both parties, but we are developing a framework covering the areas that any good agreement on the level of service should have in it. One of the results of the National Surveillance Camera Strategy`s local expertise is the development of a Framework Agreement on Level of Service (SLA) framework. It aims to help police forces and local authorities set up their own ALS. The police are an important partner in this regard and I work closely with the Deputy Chief Consul, Jenny Gilmer, who leads the strategy police and is also the director of the National Police Chiefs` Council (NPCC) for CCTV. As President of the Public CCTV Managers` Association, which represents the leaders of more than 200 local authorities, collaboration with the NPCC Specialist Capabilities Program is essential to develop partnership work and protocols in a number of areas of video surveillance.
I will also work with colleagues from the National Association of Surveillance Camera Managers and the London CCTV Managers Group to ensure that this work is as widely involved as possible.